at duanesgiftcollection we will help you with your shopping experience if you have any concerns about your order you can email me or phone me. if a product is defective you can return it for a full refund the customer will pay for shipping the item to us you can exchange it for another item of the same price or get your money fully refunded to you. If your item is out of stock we will ship it as it becomes available. we keep all your personal information private and secure.